Privacy Policy

Last updated: August 13, 2026

This Privacy Policy explains how Makevo (“Makevo”, “we”, “us”), a service operated by Ovrimo LLC, collects, uses, shares, and protects your information when you use our mobile app and website at makevo.site (together, the “Service”). Makevo lets you create AI-generated artwork from text prompts or pet photos, save designs, buy credits, and order the artwork printed on physical products.

Makevo is currently intended for users located in the United States and supports orders shipped only to eligible addresses within the United States.

Please review this Privacy Policy carefully. If you do not want us to collect or use your information as described, please do not use the Service.

1. Information We Collect

a. Information you provide

• Account information — when you sign in with Google, Apple, or email, we receive your email address, display name, and a provider account identifier (handled through our authentication provider). When you use a third-party sign-in (Sign in with Apple or Google), that provider processes your sign-in under its own privacy policy and sends us only the account information you authorize it to share. Sign in with Apple may provide a private relay email address instead of your ordinary email.
• Design inputs — the text prompts you enter and any images you upload (e.g. pet photos) to generate artwork.
• Generated content — the AI-generated images we create for you. Designs you save remain associated with your account until you delete them; certain preview images, intermediate files, and temporary product mock-ups are deleted once no longer needed (see Section 6).
• Order & shipping information — the products you order and the recipient name, shipping address, and email address you provide at checkout.
• Support messages — messages you send us through the in-app “Need Help” feature or the website contact form.

About uploaded pet photos. When you upload a pet photo, the photo may be temporarily processed by Makevo and/or our AI generation provider to generate artwork and perform safety checks. Makevo does not intentionally retain the original uploaded pet photo in your saved-design library after processing is complete — we keep the AI-generated artwork and related design information. Temporary copies may still exist for a limited period in processing systems, security systems, provider systems, backups, or logs before being deleted or overwritten under applicable retention schedules, and our AI providers may retain submitted data for a limited period for abuse prevention, security, legal compliance, or service operation under their own terms. You can delete saved generated designs from your account at any time.

b. Information collected automatically

• Usage & device data — technical data such as app version, device type and operating system, approximate device characteristics, and log, diagnostic, and performance data needed to operate, secure, and troubleshoot the Service.
• IP address — processed for security, fraud and abuse prevention, service diagnostics, and verification of anti-bot protections. We do not use your IP address to determine your shipping destination or collect precise GPS location; shipping is based on the country and address you provide at checkout.
• Notification information — if you enable push notifications, we or our notification providers may process a push token, an app-installation identifier, your device platform, and notification-delivery information, so we can send order and design status updates (for example, that an order has shipped). We design our transactional notifications to avoid including shipping addresses or other sensitive personal information.

c. Payment information

In-app purchases (AI credits). AI credits bought in the iOS app are processed by the Apple App Store (Apple In-App Purchase). Apple handles your payment-card information; we do not receive or store your full card number. We receive purchase information such as a transaction identifier, the product purchased, and purchase and refund status, which we use to verify and manage purchases.

Physical-product orders. Payments for printed products are processed by Stripe. Stripe handles your payment-card information directly; we do not store your full card number. Stripe provides us with limited details such as payment status, the last four digits/brand of the card (where applicable), and a payment reference used to issue refunds.

2. Uploaded Images & Safety Screening

Makevo is designed for pet photos and text prompts — not photos of people. When you upload an image, it may be temporarily processed by Makevo and our AI provider (OpenAI) to detect prohibited content (including human faces) and to perform safety checks — after you grant permission for AI processing (see Section 4). If an uploaded image appears to contain a person’s face, it is rejected, not used to generate artwork, not added to your saved designs, and deleted according to our retention schedule (see Section 6).

3. How We Use Your Information

• To create your AI artwork and product mock-ups, and to operate your account.
• To process and fulfill your orders, arrange printing and shipping, and provide customer support and order updates.
• To process payments and credits, issue refunds, and prevent fraud and abuse.
• To keep the Service safe — prompts and uploaded/generated images are screened for prohibited content (see Terms of Service).
• To send you transactional communications (order confirmations, shipping updates, support replies).
• To maintain, secure, and improve the Service, and to comply with legal and tax obligations.

4. AI Generation and Third-Party AI Processing

When you use Makevo's AI features and grant permission for AI processing, Makevo sends OpenAI, a third-party artificial-intelligence provider: the text prompt you submit; any pet photo you choose to upload for the generation; a generated design image when you ask Makevo to process it with an AI-powered feature (for example, background removal); and related information necessary to process the request and perform safety checks. OpenAI processes this information to provide the AI feature you requested — such as generating artwork, performing safety checks, or removing a background. Makevo does not send your name, email address, shipping address, or payment-card information to OpenAI for these AI features.

Your permission. Before Makevo sends your prompt, uploaded pet photo, or a generated design image to OpenAI, the app asks for your permission to share this information with OpenAI for AI processing. If you do not grant permission, this information is not sent to OpenAI and the AI feature does not run. You can withdraw this permission at any time in the app under Profile → Privacy & AI; after you withdraw it, Makevo will not send new prompts, pet photos, or generated images to OpenAI unless you grant permission again. Withdrawing permission does not delete designs you have already created and does not retroactively affect information already processed by OpenAI. Please do not include information you would not want processed by a third-party AI service.

We do not control the independent infrastructure, security practices, or data-retention policies of these providers. As of the date above, OpenAI states that data submitted through its API is not used to train its models by default, though submitted data may be retained by the provider for a limited period for service operation, security, abuse prevention, or legal compliance, according to its applicable terms and data-retention settings. Those are the providers’ representations about their own services, not guarantees by Makevo.

5. How We Share Information (Service Providers)

We use third-party service providers to operate Makevo, generate artwork, process payments, fulfill orders, secure the Service, and communicate with you. These providers may process your personal information only as needed to provide their services to us. We require service providers that receive personal information from Makevo to protect it in a manner consistent with this Policy and to provide the same or equivalent protection required by applicable law and applicable app-store requirements, and we authorize them to use that information only to provide services to Makevo or as otherwise permitted by law. Examples include:

• Authentication providers (such as Firebase) — to create and manage your account.
• AI generation providers (such as OpenAI) — to process prompts, uploaded pet images, and related generation data in order to create artwork and perform safety checks.
• App marketplaces and payment processors — the Apple App Store processes in-app AI-credit purchases, and Stripe processes physical-product payments. They handle payment-card information and provide us limited transaction details (status, references, refund status) to manage purchases and prevent payment fraud. We do not store full payment-card numbers.
• Print-on-demand & fulfillment providers — Printify and the production provider selected to manufacture your order may receive the recipient’s name, shipping address, product and order information, and the design file required to print and ship the product.
• Notification providers — the Expo Push Service, which relays to the Apple Push Notification service (iOS) and Firebase Cloud Messaging (Android) — to deliver generic order and design status notifications, which involves a push token and delivery information.
• Hosting, database, storage, security, transactional email, support, and app-operations providers (such as Google Firebase) — to provide authentication, file storage, diagnostics, security, and related operational services that help us run, protect, and communicate about the Service.

We do not sell your personal information, and we do not allow our service providers to use it for their own unrelated marketing purposes. We may also disclose information if required by law, to enforce our Terms, or to protect the rights, safety, and property of Makevo, our users, or others. If Ovrimo LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Policy — including operating Makevo, providing accounts, fulfilling orders, resolving disputes, preventing fraud and abuse, complying with legal obligations, and maintaining business records. In general:

• Account information is kept while your account is active.
• Saved designs are kept until you delete them, delete your account, or we remove them under our policies.
• Uploaded pet photos are used to generate your artwork; we do not intentionally retain the original photo in your saved-design library once generation completes (we keep the AI-generated design). Temporary copies may exist for a limited period in processing, security, provider, backup, or log systems before deletion or overwrite under applicable schedules. Rejected or failed uploads are not added to your saved designs.
• Temporary previews, intermediate files, and product mock-ups may be deleted on a regular schedule (generally within a few days) once no longer needed. Mock-ups and design files associated with an active or completed order may be retained with the order record for fulfillment, support, fraud prevention, and recordkeeping.
• Recipient name & shipping address — we keep these while an order is being fulfilled and for a limited period afterward to handle delivery issues, replacements, refunds, fraud prevention, and payment disputes. We generally delete or de-identify the full shipping address within 180 days after an order is delivered (and generally within 30 days after a cancellation or final failure), unless it must be kept longer for an unresolved refund, replacement, payment dispute, fraud investigation, legal obligation, or similar matter. Deleted information may remain temporarily in encrypted backups until those backups expire under our backup schedule.
• Transaction records that do not require the full shipping address — such as order identifiers, products purchased, amounts paid, taxes, discounts, refunds, and fulfillment status — may be kept longer for accounting, tax, legal, and business-record purposes.
• Security and technical logs may be kept for a limited period unless needed to investigate abuse, fraud, bugs, or security issues.

When you request account deletion, we delete or de-identify the personal information associated with your account, except where we need to keep certain records for legal, tax, accounting, fraud-prevention, chargeback, dispute-resolution, or order-fulfillment reasons.

7. Security

We use administrative, technical, and organizational safeguards designed to protect your information. These include encryption in transit using HTTPS/TLS, access controls, authentication protections, logging and monitoring, and security measures provided by our hosting, database, storage, payment, and fulfillment providers.

Certain sensitive order information stored in our systems, including shipping addresses and customer email information, may be protected using additional application-level encryption. Access to decrypted information is limited to authorized systems and personnel who need it for purposes such as fulfilling orders, providing customer support, resolving delivery issues, preventing fraud, and complying with legal obligations.

Payment-card information is processed by the applicable payment provider or app marketplace, and Makevo does not store full payment-card numbers.

No system can guarantee complete security. We regularly review our safeguards and may update them as our Service, technology, and risks evolve.

8. Your Rights & Choices

Depending on the state where you live and subject to applicable law, you may have rights regarding your personal information, such as the right to request access, correction, deletion, or a copy of certain personal information.

• Delete designs or your account — You can delete individual saved designs in the app and delete your account and associated personal information from your Profile. Account deletion may not remove records that we are legally required or reasonably need to retain, such as order details, transaction and payment-processing records, tax and accounting records, limited shipping and fulfillment records, fraud-prevention information, chargeback and dispute records, and support records. Full shipping-address information is handled according to the retention periods described elsewhere in this Policy.
• Withdraw AI-processing permission — you can withdraw your permission for third-party AI processing at any time in the app under Profile → Privacy & AI. After you withdraw it, Makevo will not send new prompts, pet photos, or generated images to OpenAI unless you grant permission again (see Section 4).
• Access, correction, and other requests — you may contact us at support@ovrimo.com. We will verify and respond to requests as required by applicable law.
• You can disable push notifications through your device settings.
• We do not sell your personal information or “share” it for cross-context behavioral advertising.

9. United States Availability

Makevo is operated from the United States and is currently intended only for users located in the United States. Makevo currently supports product delivery only to eligible addresses within the United States.

Some of our service providers may process information in the United States or other countries as part of providing infrastructure, security, payment, artificial-intelligence, communications, or fulfillment services to us.

10. Children & Minors

Makevo is not directed to children under 13, and we do not knowingly collect personal information from children under 13. Users under 18 may use Makevo only with the permission and supervision of a parent or legal guardian. Purchases by users under 18 must be authorized by a parent or legal guardian and may be subject to parental approval controls provided by the applicable app marketplace or payment provider.

If you believe a child under 13 has provided us with personal information, contact us at support@ovrimo.com so we can investigate and delete it where appropriate.

11. App Stores

If you download or access Makevo through the Apple App Store, Google Play, or another app marketplace, your use may also be subject to that marketplace’s terms and privacy disclosures.

12. Changes to This Policy

We may update this Policy from time to time. When we do, we will revise the “Last updated” date above and provide additional notice where required by law or when changes materially affect how we process personal information.

13. Contact Us

Ovrimo LLC, operator of Makevo
Email: support@ovrimo.com
Web: makevo.site/contact